Customer SUPPORT
Just a bunch of FAQ’s to help your experience. A contact form can be found at the bottom.
Need to request a return, please visit our Returns page.
FAQ’s
Common purchase questions answered
Orders and Shipping
How long does it take for me to receive my order?
Typically it can take anywhere from a few days to a week, depending on your location and the carrier.
I think my package was lost or stolen.
No problem. If you feel your package was lost or stolen, we can help. The first thing to do is contact the local carrier (typically USPS) and submit a claim. Once the claim is responded to by USPS, send it over to us and we’ll go from there.
Do I need an account to order?
You do not need an account, though we do recommend it to make it easier to track and receive support. Accounts are free.
How do I change my shipping address?
If you just placed your order, contact us immediately to make any changes. If your order happened to already ship, there won’t be anything we can do as the carrier already has it. But we can still update your info on Gorilla Dirt for future orders.
How do I track the status of my order?
If you created an account, login to view your orders, their status and tracking. You also receive an email when the order ships with details. We do have an Order Lookup page here that will help too.
Will you keep my credit card information on file?
We DO NOT store any credit card information on gorilladirtcom.kinsta.cloud servers or websites. Ever.
We only charge state sales tax where it is required.
We currently only ship within the United States as well as Canada and Mexico.
Will my items come in one package?
We are a small studio so we use a few services to assist on our shipping of products. Because of this, you might receive multiple shipments. You will receive multiple tracking links as well.
If you need to swap an item
Returns and Exchanges
We allow returns up to 30 days after purchase for un-used items as well as for any items that might have been damaged or defective due to manufacturing.
If you happen to receive the wrong item, let us know. You’ll just send it back and we’ll send out the correct one.
Get in touch if this happens. We’ll have you return it and we’ll get a new one out to you.
Where should I mail my authorized return?
Once you contact us we will send you a return address.
How do I receive customer support?
You may contact us through our website here or any of our social media accounts.
Can I change or cancel an order after I’ve submitted it?
If you mistakenly ordered something and need to change or cancel it, contact us immediately. If it has not already shipped we can cancel the order or make any changes.
Can I pre-order or back-order an item that is sold out?
Some items are available for back-order and some for pre-order. If the product page shows one of these options, then it is available for that item.
Common requests
Donations & Sponsoring
Does Gorilla Dirt donate items?
We do donate to events and groups needing products for raffles and so on. We can only do so much each year, so we can’t guarantee that we can donate, but contact us below for inquiries.
Again, we’re a small company, so please get in touch and we’ll see if we have the capacity to help out.
Social media influencers
Brand Ambassadors
Can I become a Gorilla Dirt Brand Ambassador?
We love working others to not only get our brand out there, but to also push the idea of getting dirty and staying dirty. We have a Brand Ambassador page here with details.
Will Gorilla Dirt Collaborate With Me?
Get in touch and let us know your thoughts! Let’s see what we can do!
Product questions
The Products We Sell
Are the products you sell yours or are you reselling them?
The majority of the items we sell are designed by us. Things like the t-shirts carry our custom graphics, but the tees themselves might be another brand. Other items such as our Elemental Duffle Bag are what we designed fully. It really depends on the product.
Are your products made in the USA?
Some of our products are, some are not. In our short years since the company was founded, we’ve built relationships here in the USA, China, Germany and other countries abroad. Our goal has always been to develop the best products we can with a partner that we trust, but also keep the prices low enough that anyone can get dirty with us. Sometimes manufacturers abroad are just better at certain products. And if we have a relationship with that producer that we trust, then we know we are passing a good product on to you. We design and test everything here in Murphys, CA.
Can I request you carry a product?
Certainly!! We love any and all input from our customers on current products or future products.
I have a business. can i resell your products?
Some of our products are available for resellers/dealers. Visit this page for details.
Damaged, Lost, or Stolen Orders? Did you add-on shipping protection?
We can help. Please get in touch with the carrier first to be sure the package isn’t delayed or delivered to a neighbor or behind a fence, etc. After you contact them, get in touch with us for the next steps.
If you need to return or exchange an item, please use our Return Form found here.
Get In Touch
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